NWCT Online: Digital Show FAQs

What is a digital production?

Digital productions are pre-recorded shows created exclusively for an online audience. These shows are meant to be enjoyed from the comfort of your own home at a time that is convenient for you and your family. 

How much does it cost?

Our current digital production costs $20 per household. This includes the link to watch the show  itself, plus bonus content meant to enhance your experience. There is also an option to add a LIVE Watch Party for an additional $10.

Do I need to purchase a ticket for each person in my family?

Due to the unique nature of online productions, only one ticket is required per household. Your ticket includes the link to watch the show itself, plus bonus content meant to enhance your experience. Links cannot be shared between households. 

How do I watch the show?

You may watch the show on any computer or mobile device that is connected to the internet. Simply click the link provided in your confirmation or reminder email.

Can I share the production with my grandchildren or other family members who don’t live with me?

Links cannot be shared between households. Each access link only allows for one device to watch at a time. However, you are welcome to purchase additional tickets (with their own access links) to send to other households.

Can I watch the show more than once?

Yes! You are welcome to watch the show as many times as you’d like. The show will be available to watch November 12 – December 6, 2020.  

Who do I contact if there is a technical problem?

Please email info@nwcts.org or call our Box Office at 503-222-2190, option 1.



Can I play the video on my TV via Apple TV, Chromecast, etc.?

Not directly. The show is accessible via your laptop, tablet, or smartphone. Depending on your device, you may be able to project or “screen-mirror” to your television using a wireless or bluetooth connection, but the video will not be directly accessible through Apple TV, Chromecast, etc. Visit the support website for your device to learn more:

Apple TV

Chromecast

Amazon Firestick

Roku

How do I access the bonus content?

Check your confirmation and reminder emails for a link to the bonus content. The link is also included after each episode. 

What is a Watch Party?

A Watch Party allows you to watch the show over Zoom with select members of the cast, crew, and creative team! Along with other audience members, everyone “binge watches” all four episodes together over Zoom. Before the show, you’ll have an opportunity to virtually meet the cast; during the show, the cast, crew, and creative team provide written commentary and invite you to share your reactions via chat; and after the show, there’ll be an opportunity for you to ask questions! 

What if I need to exchange or cancel my ticket?

All tickets are valid for the entire run of the show, until December 6, 2020. This means there is no need to exchange your ticket for a different date. If you need to exchange your LIVE Watch Party, please contact our Box Office at 503-222-2190, option 1, or info@nwcts.org. All ticket purchases are non-refundable.

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